Responsible Gambling at Crown
At Crown, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our Responsible Gambling program is designed to support guests in making informed choices.
Our Commitment
Crown takes its responsibility seriously and has implemented a comprehensive framework to promote responsible gambling across all our properties. We aim to minimise harm associated with gambling and provide support to those who need it.
Responsible Gambling Features
- Trained staff available to assist guests at all times
- Self-exclusion programs for those who wish to restrict their access
- Pre-commitment tools to help set personal limits
- Access to free and confidential counselling services
- Responsible gambling information available throughout our venues
- Regular breaks encouraged during gaming sessions
Signs That Gambling May Be a Problem
It is important to be aware of behaviours that may indicate gambling is no longer just entertainment. Consider seeking help if you or someone you know experiences any of the following:
- Spending more money or time on gambling than intended
- Feeling anxious, stressed or irritable when not gambling
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family or personal responsibilities
- Chasing losses in an attempt to win back money
- Lying to others about the extent of gambling activity
Self-Exclusion Program
Crown offers a voluntary self-exclusion program that allows individuals to formally request to be excluded from gaming areas within our venues. This program is available to anyone who feels they need a break from gambling.
Get Your Bonus Now!How Self-Exclusion Works
- Visit our Responsible Gambling Centre to speak with a trained team member
- Choose the duration and scope of your exclusion
- Receive support and referrals to professional counselling services
- Reinstatement is available after the exclusion period with appropriate support
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Set a time limit for your gambling session
- Never gamble with money you cannot afford to lose
- Take regular breaks during play
- Avoid gambling when upset, stressed or under the influence of alcohol
- Remember that gambling is entertainment, not a way to make money
Support Services
If you or someone you know needs help with problem gambling, the following services are available:
| Gambling Help Online | gamblinghelponline.org.au |
| Gambling Helpline | 1800 858 858 (available 24/7) |
| Lifeline | 13 11 14 |
| Crown Responsible Gambling Centre | Available at all Crown properties |
Responsible Gambling Centre
Each Crown property features a dedicated Responsible Gambling Centre staffed by trained professionals. These centres offer a private and confidential environment where guests can access information, discuss concerns and receive referrals to external support services. Our team is here to help without judgement.